The agreement between us
Terms of Sale
Plain English, no traps. By buying from this shop you agree to these terms; they sit alongside — and never replace — your statutory rights as a UK consumer.
Prices and payment
All prices are in pounds sterling (GBP) and include any applicable taxes. Delivery charges are shown at checkout before you pay. Payment is taken securely by card through Stripe at the point of order.
Orders
Your order is an offer to buy. A contract is formed when we send your payment confirmation email. If something you ordered turns out to be unavailable, we will email you and refund you in full — we would never substitute an item without your agreement.
Custom order requests are different: they begin a conversation. The price shown starts the discussion, and the final design, price and timescale are confirmed with you in writing before anything is made or finally charged.
Delivery and returns
Delivery times are estimates, set out in full on the Delivery & Returns page, which forms part of these terms. Under the Consumer Contracts Regulations you have 14 days from delivery to change your mind; our own policy goes further, offering 30 days on unworn items.
The products
We describe and photograph every product as honestly as we can. Because pieces are made and finished in small runs, minor variations in colour and print placement can happen — that's the nature of small-batch clothing, not a fault.
If something goes wrong
Nothing in these terms limits your rights under the Consumer Rights Act 2015 — if an item is faulty, not as described, or not fit for purpose, you are entitled to a repair, replacement or refund as the law provides. Start by emailing nicolahamilton72@gmail.com and we will put it right.
Governing law
These terms are governed by the law of England and Wales, and any disputes will be handled by its courts.